وظائف للعمل لدى منظمة إنقاذ الطفولة: مطلوب مسؤول/ة عن تكنولوجيا المعلومات

ROLE PURPOSE:

IT Officer is mainly responsible for the management of the IT team and the management of the running system. The tasks includes aligning the technologies used with the organization’s international standards. This requires skills and responsibilities in planning, budgeting, designing installing implementing, maintaining and monitoring these technologies to keep it on the highest level for a perfect user experience.

In the event of a major humanitarian emergency, the role holder will be expected to work outside the normal role profile and be able to vary working hours accordingly.

CHILD SAFEGUARDING:

Level 2: either the post holder will have access to personal data about children and/or young people as part of their work; or the post holder will be working  in a ‘regulated’ position (accountant, barrister, solicitor, legal executive); therefore a police check  will be required (at ‘standard’ level in the UK or equivalent in other countries).

SCOPE OF ROLE: 

Reports to: Finance Director

Staff reporting to this post: 1

Budget Responsibilities: approximately $60,000/year

Role Dimensions: Holding the budget for the department.

KEY AREAS OF ACCOUNTABILITY :

Programme implementation/management

• Team management to insure the service availability and continuity 
• Distribution of tasks by managing IT staff and focal points over the field offices
• Core service management: Managing the local services running by insuring the availability of a robust system, this will include our local data centre running in the CO.
• Budget management: On going follow ups with ESMT Team to understand the organization future plans and upcoming project to be able to plan and budget for the project IT needs in terms of equipment, staffing, and costs.
• Yearly budget planning: Plan the IT needs for the year to ensure that the team will get the sufficient amount to cover license renewals, contract renewals and other potential costs.
• Global Account Management: Manage the global account directory to be align with our human resource plan. This also includes a coordination with team leaders to provide sufficient services for the staff.
• Daily task management: Lead the daily IT tasks in the all SCI offices in the country by providing end user support and insuring a high level of service.
• Task management reporting: Ensuring the help desk use by pushing the end users request to our help desk portal.
• Local Network management: Managing local IT network based on the Global SCI networking portal
• Data protection: This requires a complete backup solution design, implementation and monitoring for Country and field offices. The plan should include, full, incremental and disaster ready Backups
• Assisting with network, system and security management.
• Ensuring security of data, network access and backup systems.
• Developing and documenting IT procedures and policies including the network infrastructure plans for offices.
• Network Security Management: ensuring a full time management and control of the network and data under SCI network in terms of virus, intrusion and attack protection (Web Filtering, Web Publishing, Intrusion prevention, etc)

Programme design/development

• Coordination with regional and global teams to provide and implement newest technologies and services
• Non-IT team coordination and involvement: Participating in programmatic activities to understand the program designs and provide technologies that would directly have an impact on our activities.
• Emergency Preparedness: Design, Prepare and maintain an emergency preparedness plan for all SCI offices in the country allowing core staff to operate remotely in emergency conditions.

Team management and capacity building

• Planning and running IT trainings to non-IT staff to introduce them on the use of new implemented technologies. This will also include new joiner inductions
• Conducting user level training on daily applications used, including, but not limited to: MS Teams, MS Word, MS Excel, MS Outlook, Adobe Acrobat, and other basic computer related skills.
• Conducting IT awareness sessions.
• Assisting in research of new technologies and software that might be beneficial.

External relationships/Representation

• Working Back-to-Back with third party developers on both Front-end and Back-end applications.

General 

• Creating and documenting all IT procedures and policies including the network infrastructure plans for all offices.

QUALIFICATIONS 

• Bachelor’s degree in information technology, computer science or any other related field.
• Fluency in written and spoken English and Arabic

EXPERIENCE AND SKILLS

• Two to three years of experience in IT support.
• Expertise in Microsoft system management: managing servers, implementing, and installing new servers and services.
• Linux Operating systems setup and management
• Cloud Computing (Microsoft Azure, Google Compute Engine and AWS)
• Network Security Management: Ensuring a full-time management and control of the network and data under SCI network in terms of virus, intrusion and attack protection. 
• Advanced experience in monitoring and control systems: Implementing a fully connected CCTV and lock control system all over the offices.
• Advanced experience in data management: creating data schemes, applying access distribution, maintaining data, and protecting in terms of backups.
• Advanced skills in system migration: capabilities and skills in migrating all the environment to new standards.
• Experience with Microsoft software like Exchange, Active Directory, and Server platforms.
• Skills in Network Management: Subnet-Ing, Distribution, Routing, Nat-ting, Etc.
• Medium skill with Firewall and UTM Devices. (Web Filtering, Web Publishing, Intrusion prevention, etc.). 
• Advanced Skills with Web Application: SharePoint, OneNet, ODK, ETC.
• Experience and/or knowledge of various networking systems concepts including email, firewall, client servers, network security, network protocols, etc.
• MSCA Certified: Windows Server Management W2016.
• ITIL Certification, PMP or equivalent are also an advantage.
• Demonstrate creativity and good design skills for different publications.
• Be able to communicate clearly and precisely, both orally and in writing.
• Work as a team member and to promote a positive work environment.
• Technical writing experience for reporting and case evaluation. 

Apple product knowledge (Mac OSX, iPad, iPhone) email, network, printer, file share configuration. IOS installation.

Additional job responsibilities

The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.

Equal Opportunities 

The role holder is required to carry out the duties in accordance with the SCI Equal Opportunities and Diversity policies and procedures.

Child Safeguarding:

We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.

Safeguarding our Staff:

The post holder is required to carry out the duties in accordance with the SCI anti-harassment policy

Health and Safety

The role holder is required to carry out the duties in accordance with SCI Health and Safety policies and procedures.

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