وظائف لدى منظمة أطباء بلا حدود: مطلوب مدير/ة للإتصالات الميدانية

• Accountabilities:
  • Strategy Building
    • Under supervision of the Head of Mission(s) HOM(s) and in cooperation with the Communications Advisor in HQ the FCM defines the communications strategy for the mission, advising on public positioning and remaining reactive to emergencies and crisis communications.
    • The FCM promotes the visibility of the organisation, improving awareness of its principles and work, reinforcing information on MSF activities among communities.
    • The FCM should have the capacity to identify key cross cutting issues across MSF operations which are relevant to communications and to advise on public positioning.
    • He /she will develop guidelines for dealing with crisis communications through local media and have the capacity to remain reactive to emergencies.
    • In emergencies with high media pressure the (E)FCM is able to act as a spokesperson to take interview pressure away from the field teams.

• • Media Management/ Alert
    • The FCM maintains close contact with key local media and foreign correspondents.
    • The FCM liaises with communications staff from other organisations and institutions and will monitor and analyse the communication lines developed by actors of importance for MSF (authorities, armed groups, other NGOs…).
    • The FCM facilitates international media visit to MSF projects and he/she organizes media events (Press conference, Press briefing…) in collaboration with MSF international communication network.
    • The FCO briefs spokespersons and assesses media training needs for key staff.
    • He/she can play the role of a spokesperson when seen as opportune and necessary.
    • The FCM produces strategic reports on the local media landscape and regularly reports on new developments. He/she provides guidance on how to deal with local media at time of crisis and will develop guidelines for dealing with such crises through in-country media.

• • Team Management
    • The FCM manages, develops and supervises staff (Field Communication Officers) under his/her direct responsibility.

• • Content Production
    • The FCM advises on which communications tools to choose according to objective, message and audience at local and national levels. He/she then produces – or supervises the production of – local comms contents (leaflets, brochures, posters, radio spots, articles, photos, videos.) according to strategy and budget.)
    • The FCM helps producing international comms content by providing data, information, quotes, testimonies, pictures, videos and other means to the CA or the com person in charge of writing international comms contents at headquarter level.
    • The FCM tracks and archives communications production on the country to build institutional memory.

• • Content Diffusion
    • The FCM actively promotes the diffusion of MSF content in the country. Under the supervision of the Head(s) of Mission, the FCM identifies communications opportunities using MSF comms network production (from List_Press) or returning staff to pitch content on MSF activities in the country and other countries.
    • When judged opportune and strategic, he/ she uses social media (twitter, blogs, Facebook….) to promote MSF contents and visibility.

• • Reporting
    • The FCM produces regular reports on achieved results and future priorities.

• • Budget Management
    • The FCM will produce a yearly communications budget meant to support identified and agreed com priorities. This budget will be submitted for approval to the Head of Mission(s) and coms department at HQ.

• Specific activities:

MSF uses public communications to support its medical humanitarian action, to bear witness to the crises it works in, to make its work known to the public, and to secure and sustain public support for its social mission, including through fundraising and recruitment efforts.

• As a Field Communication Manager, you will:
  • • Proactively alert on unfolding situations in MSF project areas that may require public communication and seek opportunities to highlight underreported crises.
    • Actively participate in defining operational strategies and critically analyzing activities.
    • Collaborate with the Head of Mission and Advocacy Manager to develop the advocacy strategy.
    • Establish and maintain a comprehensive database of photos, videos, interviews, and other media.
    • Coordinate with the intersectional communications department and the MSF International Branch Office in Lebanon.
    • Conduct frequent visits to MSF projects that may require overnight stays, including but not limited to the Bekaa Valley (Hermel & Arsal).
    • Network consistently with the media to pitch MSF content and accompany them during visits to MSF projects.
    • Take full responsibility for proactively pitching, managing, and generating social media content to highlight MSF activities in a timely manner.
    • Contribute to the development and implementation of a digital/social media strategy.
    • Develop and/or update a Country Communications Framework (CCF) that provides an overview of all operational communications priorities in the country, in collaboration with Communications Advisors (CAs) or the Field Communications Coordinator (as applicable).
    • Develop guidelines in-country for crisis communications management.
    • Drive and oversee all media management in the country, including national and international media, traditional media outlets and their online versions, digital channels, influencers, and citizen media. Depending on the team's structure, responsibilities such as managing media relations, pitching content, and coordinating media events or visits to MSF projects may be delegated or shared with other field communications staff in the country.
    • Collaborate with MSF digital teams (in-country, in the region, or elsewhere) for strategic dissemination and engagement on MSF social media channels.
    • Use digital and media monitoring to build, update, and strengthen understanding of the media landscape, audiences, public narratives of relevance, and to track MSF coverage and identify misinformation or reputational challenges.
    • Ensure that problematic mentions of MSF are promptly reported to operations and/or communications as needed, advise on how to address them, and supervise or lead the response.
    • Decide on communication tools based on agreed objectives, messages, and target audiences.
    • Transform operational or medical information into a communications angle relevant to the humanitarian/health situation.
    • Guide production, collect material, and produce timely content (AV, flash quotes, press releases, tweets, or other relevant types of content) in accordance with the strategy and budget and in response to rapidly evolving situations of relevance.
    • Contribute to content production at the headquarter level by supplying material (such as information, testimonies, pictures, videos, etc.) to the Communications Advisor (CA) or other communications staff.
    • Follow MSF communications ethical guidelines in all materials directly collected and produced, including those on consent, DEI (diversity, equity, and inclusion), and other relevant communications standards or guidelines.
    • Maintain a record of communications production in the country to enhance institutional memory.
    • Serve as the primary focal point for heads of mission in the country on public communications. The FCM engages with Heads of Mission, field coordinators, medical coordinators, humanitarian affairs, and other relevant operational colleagues to understand needs, advise on strategy and public messaging, and coordinate requests for communication support.
    • Develop regular reporting mechanisms on planned activities and achieved results.
    • Coordinate with other field communications teams in the same country to inform one another of activities and manage the use of common tools, such as digital channels and press relations.

• Requirements:

Education

• Essential: bachelor’s degree in journalism, Communications, political science, or international affairs studies.
• Desirable: master’s degree in journalism, Communications, political science, or international affairs studies.

Experience

• Essential: Four (4) years of previous work experience in communications, journalism or public relations.
• Essential: previous work experience in social media content creation, developing communications key messages, and media outreach activities
• Essential: previous work experience in producing communications content production
• Essential: Previous experience with local or international non-governmental organization.

Languages                            

• Essential: Full professional proficiency (reading, writing and speaking) of the English and Arabic languages.
• Desirable: Proficiency in French at any level.

Knowledge

• Essential: Advanced knowledge in Adobe (Premiere pro- Illustrator – Photoshop),
• Essential: Advanced knowledge of MS-Office applications (word, excel, Outlook)
• Essential: Thorough knowledge of traditional media and excellent understanding of social media.
• Essential: Intermediate to advanced knowledge in Audio Visual creation and editing.

Competencies

• Networking and Building Relationships L2
• Commitment to MSF Principles L3
• Behavioural Flexibility L2.
• Results and Quality Orientation L3
• Teamwork and Cooperation L2