The Receptionist is the “face” of the client. It is important to show the highest possible levels of customer satisfaction.

Responsibilities:

· Manage all incoming and outgoing calls including distribution.

· Greet customers on arrival, receive, inform and guide visitors including the coordination with employees.

· Responsible for maintaining the telephone registers including call tracking.

· Provide assistance with general administrative duties.

· Responsible for the upkeep of the Receptionist Services, including newspapers and subscriptions.

· Assist security in ensuring only authorized persons access the facility.

· Issue visitor and vendor passes as required.

· Printing and Stationary Requirements.

· Deal directly with cleaning Issues relating to the Receptionist Services.

· Notify the Facilities Manager of any maintenance item requiring attention.

· Ensure the Reception is covered without fail during working hours.

· Ensure calls are dealt with in a welcoming, courteous and professional manner, seeking to anticipate their needs where possible.

· Be very polite, helpful and cooperative with client staff, visitors and contractors.

· Assist with admin and Facilities Management duties as directed by the Facilities Manager

· Assist staff in preparing new access, Landlord access & parking cards.

· Maintain security and safety standards as required, ensuring that visitors are recorded in logbook, escorted and contractors do not have access to areas without the appropriate authorization or supervision maintained.

· Administer the booking system for conference rooms and workrooms.

· Maintaining the record of all files and documents.

· Monitor and maintain office supplies inventory.

· Totally abide by all company policies, and local regulations and laws, wherever applicable.

· Fire and Life Safety (Emergency Evacuation Procedures).

· To assist management and develop the site/s team/s through effective induction, training and development and annual appraisals.

· Strong supervisory skills and influencing ability.

· Be able to converse confidently with staff, customers and suppliers at all levels.

· Strong team player with a passionate customer service focus.

· Maintain regular contact with the FM by developing permanent, mutually beneficial relationship including growth plan and training.

· Assist the FM for his accountability being the forefront of customer relationships in the site/s.

· Demonstrate strong customer services skills and use your experience to ensure that customer expectations are met.

· Follow all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training

· Follow required emergency prevention and operational controls

· Report all accidents, occupational illnesses and emergencies

· Apply, execute and maintain function related quality issues

Experience and Qualifications

· Arabic Speaker (Mandatory)

· Experience of 3-5 years in a receptionist role or related service environment.

· Demonstrate experience in dealing with customer service and exhibit key skills within this area.

· Sound problem solving ability.

· Sound understanding of HSE requirements

· Strong communication skills (oral and written).

· Excellent influencing skills.

· Experience in contract management and measurement.

· PC literate i.e. Microsoft systems.

· Strong supplier commercial understanding

* Shortlisted candidates will be contacted*