INTERSOS is a non-profit humanitarian aid organization that works to bring assistance to people in danger, victims of natural disasters and armed conflicts. Established in 1992 with support from the Italian Federation of Trade Unions, its actions are based on the values of solidarity, justice, human dignity, equal rights and opportunities for all people and respect for diversity and coexistence, paying particular attention to the most vulnerable and the unprotected.

INTERSOS identifies with the core values of CONCORD, the European Confederation of NGOs; it adheres to international codes of conduct for humanitarian organizations and the values and principles expressed within those codes. INTERSOS is recognized by the Italian Ministry for Foreign Affairs, the European Commission and the principal UN agencies; it is privileged to hold an advisory status with the United Nations Economic and Social Council (ECOSOC).

INTERSOS is an independent association which, through its own humanitarian operators, intervenes to effectively answer the needs of people in serious crises situations, mainly in the world's poorest regions, who are suffering, deprived of rights, dignity and essentials goods. It maintains a flexible operating structure. The head office in Italy coordinates, supports and monitors the planned activities in the countries of intervention carried out by decentralized offices.

Job Title     : Senior Case Worker

Reports to         : Protection Officer

Duty Station      : South Roving (Marjayoun, Bint Jbeil, Nabatieh, Hasbaya, Tyre & Saida)

Position Type    : Full Time

Job Purpose:

The Senior Case Worker is responsible for supervising and managing a team of Case Workers, ensuring that principles of case management are respected, that cases are appropriately documented in line with protection standards and that quality services are guaranteed to persons with protection concerns.

Support and coach Case Workers throughout the case management process and directly handle complex vulnerable cases as needed.

Support positive team dynamics providing support and space for caseworkers to express emotions and experiences within the case management team

Generic Duties:

• Support the planning, implementation, monitoring and reporting of the case management activities, as well as ensuring the well-being and positive working environment for all members of the team.
• Supervise, support and coach Case Workers in their duties using various methods such as observation, shadowing, case file checks and bilateral case discussions and support the team in finding solutions and appropriate responses to daily challenges
• Act as referral focal point, including answering the help line for INTERSOS case management in the geographical area of coverage and distribute the cases between the Case Workers according to the level of experience, complexity of case and in line with minimum standards on caseload. Ensure equal division of workload, timely follow up of target and flag issues of overload of caseworkers to Protection Officer ensuring proper handover between the caseworkers if needed
• Ensure cooperation amongst all program activities as well as close coordination with other Senior case workers from other projects.
• Monitor timescales for response, decision-making and follow-up through internal case management platform and according to priority of case ensuring timely and appropriate support
• Supervise the accuracy of the cases documentation through regular review of files and case management platform and provide feedback to Case Workers. Overview the proper filing and archiving of case management files to ensure confidentiality and data protection protocols are upheld
• In compliance with INTERSOS SOPs, review assessments conducted by case workers for cash assistance and ensure accurate and complete documentation is provided to the review committee for approval
• Schedule and facilitate regular case management meetings with Case Workers to discuss single cases and challenges and organize and participate case conferencing on complex cases when required
• Ensure adherence of Case Workers to protection principles, Codes of Conduct and internal SoPs. Conduct regular case audits to ensure that cases meet and maintain compliance with established SoPs and minimum standards in case management
• Participate in the recruitment of projects staff and provide objective feedback with regards to staff performance (evaluate performance and delivery against job descriptions), expectations and areas for growth and professional development.
• Oversee and implement assessment and monitoring tools, maintain updated case tracking and ensure the efficient and accurate reporting for programme management, donor reporting and for the GBVIMS system.
• Identify staff gaps and training needs and provide responsive action/inform the Protection Officer for actions needed
• Identify and analyze protection trends in the overall caseload and security and changes of environment in the field to inform protection programming
• Meet regularly with Protection Officer to discuss about ongoing issues and strategy for the team
• Contribute to regular service mapping and update of service directory
• Participate in external meetings, including coordination working groups when requested, and ensure good relationships and coordination with the main service providers in the area of intervention
• Accomplish any other tasks as required for the project’s implementation

Education:

• University Degree in Social Work, Psychology or equivalent.

Competencies: (Knowledge, Skills & Abilities)

Professional Competencies:

• Minimum 3 years of relevant work experience.
• Computer literacy (Word, Excel, etc.).
• Knowledge on the GBVIMS online system.
• Reporting skills.
• Driving License.

Behavioral competencies:

• Cultural Awareness; High confidentiality, respect and non-discrimination attitude.
• High planning and organizing skills and ability to work under pressure
• Excellent interpersonal and communication skills.
• Teamwork.
• Flexibility and adaptability
• Initiative
• Problem solving and decision making
• Strategic vision
• Leadership: developing and motivating staffs
• Driving and achieving results
• Humanitarian motivation and commitment to INTERSOS values
• Respect of Intersos policies and procedures

Languages:

• Fluency in Arabic and English