فرصة عمل: مطلوب موظف مسؤول عن الاعتماد ومراقبة الجودة للعمل مع منظمة بيروت للتنمية الاجتماعية

Job Objective:

• Ensure high quality of provided services from healthcare centers and continuously monitor implementation of improvement actions.

Main Tasks: 

• Log customer claims and follow up on customer surveys/claims.
• Follow up on the corrective and preventive actions taken and study their effectiveness with the concerned department.
• Follow Up on the Quality Indicators report, log the actions taken and the implementation of these actions.
• Keep up-to-date with all related quality legislation and compliance standards such as Lebanese Primary Care Standards.
• Compile and prepare materials for submission to regulatory agencies such as the Ministry of Public Health (MoPH).
• Review policies and procedures set by the CHC and that are related to:

– Infection prevention

– Patient Satisfaction

– Occupational health

– Dealing with hazardous wastes

– Medical equipment

• Ensure compliance of healthcare centers with the set protocols, policies, and procedures.
• Visit health centers within and outside Beirut to follow up on the proper implementation of developed protocols.
• Communicate any critical compliance risks noted to the Head of the Department.
• Coordinate with relevant entities in the CHC for issuing policies and procedures and coordinate with the HR Department for needed training activities.
• Organize the dates and topics of relevant training events in health centers under the CHC.
• Prepare and distribute health education materials, such as reports, bulletins, and visual aids to concerned stakeholders where needed and in coordination with the Marketing and Communication Department at the HQ.
• Participate in developing the CHC Strategic Action Plan with the higher management.
• Prepare a monthly report to the Head of the Department on work progress.
• Adhere to the section’s pre-set budget.
• Perform any other tasks and duties within all knowledge, skills, capabilities, and experience as required by the Head of the Department.

Job Requirements:

• Bachelor in Nursing
• Master in Public Health is desirable
• Minimum 4 years of experience in the field
• Required Languages Arabic & English
• People-oriented
• Solution-oriented
• Detail oriented
• Organized
• Excellent Communicator
• Discrete